Find quick answers to your questions below...
Christmas Delivery 2017
What are the last dates for Guaranteed Christmas Delivery 2017?
Gift Wrap
Can you gift wrap my items?
Order Status
Has my order been posted yet?
How do I change quantities or cancel an item?
How do I track my order?
My order never arrived.
An item is missing from my delivery.
My Account
How do I create an account?
How do I edit my account information?
How much is my postage?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order be posted?
International Deliveries
Do you post to my country?
What are my payment choices?
When will my order be posted and what are how much does postage cost?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay VAT?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Photo Books & Photo Jigsaws
How do I upload my photos for the Family Photo Books?
How do I upload Photos for the Family Photo Books, Photo Jigsaws & Photo T-Shirts?
Star Stories Art Competition
What are the Rules for the Art Competition?
Deal Company Vouchers
How do I redeem my voucher?
Additional Support
How do I contact you?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
How do I order a Catalogue?